Does BestBus offer the ability to make changes to my reservation?

Yes,  as long as this is done 24 hours prior to your trip.  It can be done by you online, by clicking the Reschedule a Reservation under the Reservations menu. BestBus members (our frequent traveler members) are allowed to make changes up to 12 hours before departure, VIP members are allowed to make changes up to 2 hours before departure.

When and how can I reschedule my BestBus ticket?

You can reschedule your ticket, without additional cost, as long as you do it 24 hours prior to your departure. Please click the Reschedule a Reservation under the Reservations menu, and enter the Order ID that you received on your E-Ticket and your e-mail address. You will be able to reschedule your trip. There is no cost for rescheduling your ticket, however, you will be asked to pay the difference in ticket price if the new schedule is more expensive than the original ticket. If the new schedule you are rescheduling to is cheaper than the original ticket, you will receive a travel credit for the difference in the amount between the 2 reservations.
The difference in price credited in case of a downgrade will anly be available as a travel credit and cannot be refunded back to your card.

What does it mean to put my "ticket on hold"?

Placing your ticket on hold is a great option in case you want to reschedule your trip and are not sure exactly when you will be traveling. The action will keep your reservation in our system as a travel credit, which will be valid for rescheduling up until a year from your original date of purchase. Please note that once you place your ticket "on hold", your original reservation is no longer active and that seat will be resold.

How can i use the Gift Card i got?

If you recieved a Gift Card, please contact our customer care staff and they will be happy to redim your Gift Card and schedule you to one of our upcomming trips.