Customer Service
What is BestBus`s policy on refunds ?

BestBus does not offer refunds.  Please be definite about your travel plans when you are booking with BestBus. When you miss your bus or arrive late for a departure, you forfeit your seat and the funds you used to purchase the seat.
You can reschedle or set your reservation to hold up to 24 hours before your departure.

What do I do if I don`t know my new travel dates ?

You can put your ticket on hold. The ticket is good for rescheduling to a future trip up to a year from original purchase date.

Can I purchase a ticket on BestBus for someone other than me ?

Yes,  you can book on the BestBus website for a passenger other than yourself and pay with your own credit card. The website will allow you to send the passenger an email confirmation.

Is there assigned seating on BestBus buses?

No. Seating is on a first-come, first-served basis. If you want to have maximum options for seating, you should arrive at the bus at least 20 minutes prior to departure.

Other Resources
Call Us
Call Us
Office Numbers


Business Hours

Monday 7AM-9PM  EST
Tuesday 8AM-6PM  EST
Wednesday 8AM-6PM  EST
Thursday 7AM-9PM  EST
Friday 7AM-10PM  EST
Saturday 7AM-6PM  EST
Sunday 7AM-10PM  EST

Remember me
With Us

You can always chat with us

during office hours by clicking

on the chat bubble in the bottom

right corner of the page or

leave us a message during

off office hours.


Click here to chat now