Customer Service

What is BestBus`s policy on refunds ?

BestBus does not offer refunds.  Please be definite about your travel plans when you are booking with BestBus. When you miss your bus or arrive late for a departure, you forfeit your seat and the funds you used to purchase the seat.
You can reschedle or set your reservation to hold up to 24 hours before your departure.

What do I do if I don`t know my new travel dates ?

You can put your ticket on hold. The ticket is good for rescheduling to a future trip up to a year from original purchase date.

Can I purchase a ticket on BestBus for someone other than me ?

Yes,  you can book on the BestBus website for a passenger other than yourself and pay with your own credit card. The website will allow you to send the passenger an email confirmation.

Is there assigned seating on BestBus buses?

No. Seating is on a first-come, first-served basis. If you want to have maximum options for seating, you should arrive at the bus at least 20 minutes prior to departure.