General
1.
Who is BestBus
You might be wondering what happened to the tried and true DC2NY.
No worries, We are still here!
BestBus is the same company, with the same team, providing the same great service, only with a new name.

Why would we change our name?
While DC2NY is a great name, it is very specific for our two original destinations. As we are introducing our great services into other cities, our name had to become more inclusive. Our new name, BestBus is a direct result of your feedback and comments over the years telling us that we are the Best Bus company out there. We continually strive to provide you with the best service in the industry.


2.
Do all of your buses have your BestBus logo on the sides?

No.  As we have grown and as we introduce new buses we use a variety of buses that are not branded BestBus. There should be a logo in the front window of our bus. All of the buses we use meet our standards and your expectations for cleanliness and comfort. If you are unsure if a specific bus is a BestBus bus, simply ask the bus operator or the dispatcher on site.


3.
What is the meaning of Direct/Express Bus Service?
Direct Service solely means the bus will make only one drop-off stop in DC or Virginia from New York. If the trip originates in DC or Virginia there will be one pick-up location before heading to New York. 

4.
Which destinations does BestBus serve?

Currently BestBus provides daily bus service between Midtown New York City, NY and Union Station and DuPont Circle in Washington, DC as well as 2 stops in Northern VA which are Franconia-Springfield, Vienna-Fairfax and Manassas. BestBus also provides weekend service between Memorial Day and Labor Day to the Delaware beach towns of Rehoboth Beach and Dewey Beach from Dupont Circle and Union Station in DC and from NYC to those Delaware beaches. If you have a favorite destination which we do not currently serve, please contact us and let us know about it.

Buy ticket
1.
How much is the fare?

Fares vary based on the time of day, day of the week, where you begin your trip and your final destination. The best place to find fares for your travel is on our website pages Schedules


2.
Do I have to pay at the time of the reservation?

Yes. Payment is required when you make your reservation. Because we don`t offer refunds, please be sure about your travel plans when you book with us. Once you have purchased a ticket, if your plans change you can put the ticket on hold if you can't use it as purchased.  Changes must occur 24 hours or longer in advance.   BestBus accepts all major credit cards.


3.
Can I buy a round-trip ticket on the bus as a member?

No. The member discount is for online reservations only. You may buy a ticket online at the stop if you have a smartphone and you arrive at the bus more than 15 minutes before the departure time.


4.
What method of payment can I use when paying for my trip on the bus?

We accept cash and credit cards for walk-up reservations. You may use your smartphone and purchase a ticket online at the bus if there are seats available and you arrive 15 minutes prior to departure.

The Trip
1.
Does the bus make a rest stop?
As a general rule, we do not make any rest stops during the trip. However, should you or one of the passengers has an emergency, the driver can pull over to a safe location.
The driver can also make a rest stop if he/she needs to use the restrooms as it is not possible to do so while driving or if they require a safety break.


2.
What do I need to bring with me to the BestBus for boarding ?

You don`t need to bring anything as long as you completed the payment process online or by phone and received an email confirming your E-Ticket. Our dispatchers will have a real-time passenger list of all confirmed E-Tickets at your departure stop.  However,  it is always a good idea to have your BestBus E-Ticket with you as it confirms your trip details and helps you remember these important times and dates.


3.
What is the duration of the trip?

The average trip duration between Washington, DC and NYC is 4 to 4.5 hours; between Virginia and NYC is 4 to 5 hours depending on traffic and weather conditions. The average summer trip from DC to the beach towns in Delaware takes 2.5 to 3 hours. From NY to the beach towns about 4.5 to 5 hours. We have the advantage of using express lanes once the bus is on Route 1.


4.
Where are BestBus bus stops located?

Click here for our pick-up and drop-off locations. These locations are subject to change due to special events or city imposed adjustments. Check with the driver or dispatcher at your bus stop if there has been a change from our posted locations.


5.
When should I arrive at the bus? What happens if I am late?

Passengers should arrive at the bus at least 15 minutes before departure. Seats will not be held if the passenger doesn`t arrive on time and may be reassigned 15 minutes before departure. When you are late you forfeit your seat and the funds you used to purchase the seat. You will still be able to used your missed reservation to board later buses same day only and on a stand by basis depending on seats availability.


6.
Are there A/C outlets on the bus to be able to plug in my laptop computer?

Yes, all of our buses are equipped with AC outlets. 
On our new bus models you will find two regular 110V outlets outlets for each pair of seats. They are located on the bottom of the seats, in between the two seats and on the wall for the back seats.
Some bus models are different and the outlets might be located in a different location throughout the bus.


7.
What is BestBus`s policy on luggage and bicycles?

You may bring your bike with you however you should arrive early because it will depend on available luggage space. You may bring a maximum of three pieces of luggage to be stowed in the luggage compartment under the bus. The weight of each piece may not exceed 50 pounds. BestBus takes no responsibility for lost, damaged, or stolen property. One small carry-on is allowed in the coach if it fits under the seat or in the overhead bin on the bus. Any luggage with wheels must be stored under the bus. 


8.
Is smoking or drinking alcoholic beverages allowed on BestBus buses? How about snacks and other beverages?

In order for BestBus to secure the health and safety of our passengers and drivers, smoking and drinking of alcoholic beverages is not allowed on any BestBus buses. If you violate this rule, you are subject to being put off the bus at a place to be determined by our driver or greeted by law enforcement at your destination. Passengers may transport unopened alcoholic beverages in their luggage under the bus for use at their destination. Non-alcoholic beverages and snacks are ok as long as you do not annoy your fellow passengers and the bus is kept clean.


9.
What is BestBus`s policy on the use of cell phones?

BestBus passengers need to be considerate of their fellow passengers when using cell phones during the trip. Conversations need to be kept short and in a low tone of voice.


10.
What does BestBus mean by "Free wi-fi service" ?

BestBus was the first bus company between Washington and New York city to provide passengers complimentary internet service while on-board via state-of-the-art routers. However, because of wireless reception or issues beyond our control, this service or speed cannot be guaranteed, AND NO REFUNDS WILL BE ISSUED.

Reschedule
1.
Does BestBus offer the ability to make changes to my reservation ?

Yes,  as long as this is done 24 hours prior to your trip.  It can be done by you online, by clicking the Reschedule a Reservation under the Reservations menu. BestBus members (our frequent traveler members) are allowed to make changes up to 12 hours before departure, VIP members are allowed to make changes up to 2 hours before departure.


2.
When and how can I reschedule my BestBus ticket ?

You can reschedule your ticket, without additional cost, as long as you do it 24 hours prior to your departure. Please click the Reschedule a Reservation under the Reservations menu, and enter the Order ID that you received on your E-Ticket and your e-mail address. You will be able to reschedule your trip. There is no cost for rescheduling your ticket, however, you will be asked to pay the difference in ticket price if the new schedule is more expensive than the original ticket. If the new schedule you are rescheduling to is cheaper than the original ticket, you will receive a travel credit for the difference in the amount between the 2 reservations.
The difference in price credited in case of a downgrade will anly be available as a travel credit and cannot be refunded back to your card.


3.
What does it mean to put my "ticket on hold" ?

Placing your ticket on hold is a great option in case you want to reschedule your trip and are not sure exactly when you will be traveling. The action will keep your reservation in our system as a travel credit, which will be valid for rescheduling up until a year from your original date of purchase. Please note that once you place your ticket "on hold", your original reservation is no longer active and that seat will be resold.

Customer Service
1.
What is BestBus`s policy on refunds ?

BestBus does not offer refunds.  Please be definite about your travel plans when you are booking with BestBus. When you miss your bus or arrive late for a departure, you forfeit your seat and the funds you used to purchase the seat.
You can reschedle or set your reservation to hold up to 24 hours before your departure.


2.
What do I do if I don`t know my new travel dates ?

You can put your ticket on hold. The ticket is good for rescheduling to a future trip up to a year from original purchase date.


3.
Can I purchase a ticket on BestBus for someone other than me ?

Yes,  you can book on the BestBus website for a passenger other than yourself and pay with your own credit card. The website will allow you to send the passenger an email confirmation.


4.
Is there assigned seating on BestBus buses?

No. Seating is on a first-come, first-served basis. If you want to have maximum options for seating, you should arrive at the bus at least 20 minutes prior to departure.

Special Needs & Disabilities
1.
Does BestBus provide seating for disabled passengers?

We provide priority seating for disabled or elderly passengers. Passengers require a wheelchair space on the bus will have to give BestBus a notice 48 hours in advanced. This advance notice is for BestBus to make the necessary arrangements to provide requested assistance. 

Service requirements that apply to all over-the-road bus service:

  • Cannot refuse to serve a person with a disability;
  • Cannot charge higher fares or fees for carrying individuals with disabilities and their equipment than are charged to other persons;
  • Must allow service animals to ride with passengers with disabilities; and
  • Must provide an accessible bus upon request and with 48 hours advance notice.

2.
Do you allow pets on the BestBus bus?

No. We know that you love your pets and most are not a behavior problem. Our concern is the health and welfare of your fellow passengers.
We make one exception to this policy on animals:  BestBus`s policy is to only allow service animals who are accompanying guests who have a disability as defined by the American with Disabilities Act.  The service animal must be identified by the appropriate scarf and the passenger must carry the permit. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat unless it has been paid for in advance. 

Family & Kids
1.
Are unaccompanied minors allowed to travel on the bus?

Minors under the age of 16 are not allowed to travel unaccompanied by an adult passenger on a BestBus bus. Minors should have proof of age with them if requested to show that identification to BestBus personnel. This policy if for the safety of children and in no way to reflect on the maturity or trustworthiness of young passengers. 

BestBus Rewards
1.
How many points are required for a free trip?
As a BestBus member, you will be earning 1 point per every $ spent.
As a VIP member, you will be earning 2 points per $ spent.

The redeption ratio is 8 points for every $ of the ticket you are trying to buy.

For example:
If the ticket you are trying to use your points for costs $30, you will need 240 points
If the ticket you are trying to use your points for costs $20, you will need 160 points

VIP members earn double points and therfor earn free trips twice as fast.

2.
Points on Social Coupons and special deals

Tickets that were purchased on a 3rd Party website, such as Groupon, Amazon Deals, or Living Social are not eligible for point accumulation.  Also excluded from point accumulation are pre-paid deals, gift cards or any other special promotions on our website.


3.
Flash Sales
Tickets will be available for a discounted price for the time of the sale only. Sale is final for the date and time purchased, rescheduling after the sale has ended might result in additional cost due to fare change. Members and VIP members - point gaining is based on amount paid, free tickets calculations are based on full price tickets only. We will not be able to offer the flash sale price after the sale time has ended, if you are having difficulties booking online, please call us for assistance before the sale time has ended.
Other Resources
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Business Hours

Monday 7AM-9PM  EST
Tuesday 8AM-6PM  EST
Wednesday 8AM-6PM  EST
Thursday 7AM-9PM  EST
Friday 7AM-10PM  EST
Saturday 7AM-6PM  EST
Sunday 7AM-10PM  EST
 
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