Jan. 8, 2018

I have been taking BestBus to Springfield VA for around three years and I have never been disappointed. Rides have always been smooth and on time. I was extremely impressed by the clean atmosphere, the driver made it very clear to us that he wanted his bus to remain clean and that we needed to collaborate, "like we clean our house to keep the bus clean." I was impressed that he kept windex and wipes in the back of the bus and that the bathroom was extremely clean. Yes, I utilized the bathroom to pee (it almost seems like you are in a blender because of the location of the bathroom)!!! . I mean the driver made it clear that we needed to clean the seat with sanitizer for the next user so that made me feel safe to use it. Overall it was a very clean experience

Jan. 2, 2018

I mean guys, come on, it's a cheap and relatively fast way to travel between NYC and D.C. What more could you ask for?
Well free WiFi is great; clean bathrooms are always appreciated; complimentary bottled water to go with all the salty snacks I purchased during our scheduled rest stop break ("leave no one behind" was priority #1); And something I've learned a lot of these bus services overlook--communication! Arrival times and status reports when asked along with safe driving...let's just say I'd be comfortable putting my 98yo grandmother onboard! Thanks 

Dec. 22, 2017

I've taken buses from NY to DC/MD and back hundreds of times since the early 2000's.

Chinatown, Mega, Bolt, etc.

Won't waste your time with horror stories here, but rest assured they include a roach infested luggage area under the bus, being left stranded in middle of parking lot at 2am as driver sat down to eat at nearby diner, numerous broken down buses on sides of highways, cancelled buses with no notice, insanely chaotic boarding, extremely late buses, road-rage-wild-ninja-indy500 drivers, defunct outlets, defunct wifi, rude drivers, etc.


Boarding is organized. No pushing or frustrations.
Buses arrive on time.
Buses leave on time.
They give you a bottle of water.
Outlets and wifi work.
No surge pricing. 
They even tell you "liquids only" when using the bathroom. Amen.
Friendly staff.
I'm sold.

Dec. 4, 2017

During my last stay in the US, I had some difficulties with the machine to New York at the airport. So I had to think of something and have decided to take BestBus. I was surprised about the low ticket price. Then again surprised because the bus was clean, I got a free bottle of water and the Wifi, a bit slow, I could also use for free.
The connection from Virginia to New York was OK and better than waiting at the airport. 
Next time when I need to take a bus I will try to get a BestBus...

Nelisiwi N
Nov. 22, 2017

Bestbus is the best transportation to think of when traveling, comfortable, friendly staff,WiFi and well organized.
Today I was supposed to get the 6:15pm bus but I then decided to be earlearly and they were able to get me on the standby bus...home early!!! Thanks Bestbus indeed you are the best Bus!!!New York without Bestbus ticket is trap don't fall into it.

Nov. 3, 2017

Thank you Bestbus for a great and most professional experience. I was actually my first time in DC and The ride w Bestbus made it start and end just perfectly. Clean, on time, accompanied w WiFi, and a very nice guide man who made me feel that I'm not gonna be left out w questions until I got back safe and sound. Thank you!

Oct. 10, 2017

Bestbus is by far the best way to get from NYC to the Delaware beaches. Good price and nice staff. It was incredibly timely, especially for leaving the city on a Friday at 5 p.m. rush hour. Left the city on time and arrived in Dewey on time. I would definitely recommend.

Oct. 9, 2017

I had always wondered why just because bus service was two levels down from planes and one level down from trains in terms of cost that there couldn't be an on-time clean safe bus service. Then I took BestBus and realized that just because I was taking the bus it didn't have to be a terrible experience (think Megabus blowing up or Greyhound always late). BestBus is punctual, has a friendly staff, great service (wifi that you can stream video on, outlets, free water), is clean and an overall great experience. It is the best service I've taken to get from NYC to northern Virginia ($70 round trip). Highly recommend!

Oct. 3, 2017

I was complaining that greyhound only had two times leaving Springfield on Sunday back to New York and I really wanted a choice of available times.. this was it! I left at the time I wanted.. the bus was nice and clean and comfortable plus they even offered me a bottle of water. Oh � and did I mention the price was right !!! I think I found my new form of transportation between VA and NYC

Sept. 18, 2017

Best bus is the best bus service for VA to NYC travel! Just had a great ride 

Sept. 6, 2017

Had a great trip to NYC today. I've been taking Bestbus for a year and a half now and haven't had any issues

Aug. 29, 2017

I love traveling with Best bus. It's comfortable , clean and the best is the gentlemen who are there to help you board the bus. They are professional and courteous. It makes the trip so much better

Aug. 28, 2017

Bestbus is indeed the best bus to take to VA from NY is fast and it's really cheap love it. I'm glad I discover this bus because I would be making more trips with them

Aug. 22, 2017

Excellent customer service and buses are always very clean. Both are major must haves when doing business with a company. Complimentary water, wifi and electrical outlets are also nice perks

July 26, 2017

The experience is always pleasant, professional, and super convenient. They offer WiFi on the bus, you can charge your electronics, and the bus is clean. I'll always take best bus traveling to DC and VA

July 7, 2017

My wife and I needed quick and affordable transport from DC/VA to NY to see our son perform at Rockwood Music Hall in SoHo (check out Max Tribe on YouTube!). We had never taken the bus to NY before and we were impressed. Affordable, on time, clean, and convenient arrival at Penn Station. Also convenient pick-up for us at the Cushing Stree Lot near Manassas. We'll definitely do this again. My wife is already scanning the Broadway play bills in hopes of making the trip to catch a show. Thanks Best Bus, keep up the good work!

July 1, 2017

Prompt customer service and thankful that issue is resolved. Special thanks to Regina Blake from BestBus!

June 8, 2017

Been riding Bestbus for five times and I would totally recommend other people to use this service! This is the one and only bus in VA that goes to NY non-stop! Great service, free wifi, and a water bottle for each passenger for a long trip. Reasonable price compare to other companies. There is a cheaper price deal coupon on Groupon, as well. Be with them!

May 29, 2017

Bestbus is very reliable and always on time! They do not make any stops and also provide water bottles for every customer making the trip shorter than the arrival time. Their reward system is definitely worth purchasing if you travel a lot from VA/DC/MD to NYC. Over all a very professional company!

May 5, 2017

My wife and I spent the weekend in NYC. Bestbus was the perfect start to a great weekend. Bestbus took the hassle out of getting to and around NYC. The folks that great you at the bus stops and drivers, both in Vienna, VA and NYC, were very courteous and helpful. I highly recommend using Bestbus to anyone and plan on using it again

Apr. 21, 2017

I'm a college student that travels between New York and Virginia/DC often, so I've tried various bus services, and I think BestBus is the best one. It drops me off directly at a metro station, rather than Union Station, which is easier for me. The staff is very friendly, they provide free water, they are timely, and the outlets always work. It's my go-to bus service

Apr. 19, 2017

"Favorite Bus Company"

This is literally the Best Bus to ride on!! Newer buses and kept extremely clean. Staff is very friendly and welcoming. Spacious leg room and convenient power outlets at your finger tips. I highly recommend to others. Always on time, to and from my destination. My experience is always a pleasant one. Quickly, Safely and Quietly.

Thank you � 

Apr. 3, 2017

Best Bus is my go-to ride from New York to Virginia for almost two years now! Every time has been a great experience. The drivers and employees are friendly and professional. The bus itself is very clean with a clean bathroom, has wifi and outlets. The 4-5 hour ride is quite comfortable. Always a reliable service with convenient times and pickup locations. Will continue to choose Best Bus whenever I'm headed to the DC of Northern Virginia area

Feb. 28, 2017

I have to travel between DC and NY all the time and best bus is 100% the best bang for your buck. I started by using megabus before I heard of bestbus through a friend and have never looked back. If you buy a little in advance you can get some amazing prices on tickets. Seats are comfortable and bus is well maintained/clean.

Feb. 20, 2017

Bestbus is the easiest and most convenient way for me to get home once a month between NY and VA. Not only are their prices affordable, but the buses are always clean with outlets at every seat. It's especially nice to not have to worry about buying water, which depending on where you're coming from, saves you time. Back in January I left a book on the bus and contacted them immediately. They were very helpful when I reached out to retrieve the book. I really appreciate Dan and his team! 

Feb. 3, 2017

This is the only bus service I use to get between NY and VA for a few reasons. The new busses are very clean and the seats are actually pretty comfortable. Outlets for charging phones is always a big plus as well. A little higher in price than the dirt cheap services, but when you are riding the bus for 5-6 hours it's worth every penny to have those amenities. 

Fan Ven Ti
Jan. 23, 2017

I had an excellent ride!! The busses left on time, the driver was really nice and helpful and the seat was confortable and quite spacious.

We even arrive in Washington union station a few minutes before expected; it was really a nice experience I recommend this company for sure specially if you compare the service with the other company's that I had use before that are definitely not good and even more expensive

Jan. 5, 2017

Excellent Service always,great staff,,I always use this bus to travel to New York

Jan. 1, 2017

I have taken Best Bus many times and have had nothing but great experiences. The bus has always been clean (seats come with trashbags), and the buses have been very new. They always help you with your bags and give you a water bottle upon boarding. There is also a friendly Best Bus rep who arrives prior to the bus departure time, greeting and taking down your name. There is wifi and outlets and the seats have a decent recline angle. I have had no issues sleeping. The ride quality is smooth and quiet. Better than Megabus for sure. The drivers are also safe and courteous. Great experience, I will continue to ride!

Dec. 21, 2016

I frequently travel to D.C. and VA (since 2012) and Bestbus has always been my bus of choice. Their pick up/drop off in NY is just outside Penn Station, so very convenient and easily accessed by most NYC trains. They are punctual, and their buses are always clean, quiet; you can even sleep throughout the journey as I often do. They offer you a drink, sometimes even a small snack. Sweet deal, I say. I have zero complaints, my rides have always been hassle free. Bestbus is indeed the best!

Dec. 9, 2016

I highly recommend Best bus to everyone. I live in Va and this is the best way to go to NYC. This driver (Carl) is such a nice person.The buses are clean and comfortables. They always on time and they give you free water and free WiFi. Earn points each time you travel and get free tickets too. I love this company is very convenient. They are amazing

Nov. 29, 2016

The best way to get to and from NYC & VA. The bus always arrives at least ten minutes before it's scheduled to leave and everyone is let on the bus very quickly so we're not waiting out on the street for too long. The pickup location is very clear and there are usually other buses around. They give you a free water bottle and help load your stuff down below. It's also great that you don't have to have a physical ticket - they just ask for your name and check you off their list. The wifi is pretty good! Stations for charging are close and convenient. There's bags for trash that are new with every trip. Its very clean and tidy! Not usually too crowded either. We leave exactly on time and usually arrive even a few minutes early. The drivers are very polite and I've had nothing but good experiences with Best Bus. Thanks guys! <3

Nov. 16, 2016

I always take Bestbus when I go to NYC from VA. It is an easy and fast way to get to the city. Their time schedules and Manassas pickup location are very convenient for me. I usually sleep through the whole trip so the time flies by. Although they have free wifi, the reception has always been slow and spotty every 10+ times I've used BestBus. Also the prices are a little high compared to other bus companies that leave from DC. But this is the cheapest bus that leaves from Manassas which is nice. One time I was on a BestBus that ended up breaking down before we even left VA. The driver was very nice and got everyone on to a replacement bus safely. It was just a bit of a hassle, but that was only one time out of the numerous times I have used BestBus

Oct. 26, 2016

The bus was on time both ways roundtrip between northern Virginia and NYC. It was clean, with outlets, and free water, though the wifi could be spotty. Good experience at a good price

Oct. 6, 2016

I often drive to NY but I decided to take the bus I normally use another company when I do, but my darling Husband told me he was seeing a new bus company "Bestbus" and I should try it! You will be my only company! I know longer have to go to DC to catch a bus! There's 3 Northern Virginia stops (I'm in love) not only do they stop in Virginia they have the same prices if I was catching a bus in DC! I loved the 2 drivers and the workers whom helped put our bags on the bus, they where courteous, respectful, and the bus was CLEAN! The only negative comment the WiFi signal was not strong nor did it ever let me connect!

Sept. 21, 2016

As a frequent traveler between Northern VA and NYC, I have made BestBus my "go to" transportation! The staff is friendly, drivers prompt, and drop of locations are convenient for travelers with a final destination in the VA suburbs of Washington DC. Expect occasional pit-stops for driver changes, but these are always announced, so arrival times can be communicated accordingly with loved ones. Also, they have a rewards program (aka free trip!)!

Sept. 8, 2016

Booked a trip to NY and had to cancel it. No Worries, I spoke with Key at BestBus and she assured me I could re book with no additional fees. She was pleasant and empathetic to my situation. Sadly I haven't re-booked yet, but customer service is 1st class

July 13, 2016

I haven't taking my trip yet, but when I called in to get information on the bus service the customer Rep was very friendly and respectful. I think I talked her head off more then anything � its always nice to call businesses and have a respectful nd friendly rep. I will refer ppl to this location anytime

July 13, 2016

BestBus is a pretty reliable bus service between DC and NYC. There are times it's late, but that's usually because of traffic. The seats are updated, there are typically outlets, water, and good staff. I continue to use it since the prices are stable and I have a membership which allows for the opportunity to receive free rides

July 27, 2016

Not only are there prices reasonable, but also great customer service... Since I have never heard of the company, I took a last min chance and booked my ride to NYC.. The rep by the name of Kenyetta was absolutely helpful and reassuring that I would be comfortable and most of all safe during my trip.. She was right, smooth ride all the way and they had outlets!! huge plus since Im always listening to music and watching videos on my phone... Definitely booking again on my next trip

July 5, 2016

I had a ride about a week ago on bestbus, from DC to NY. The bus seems to always be on time and the bus driver really cares for your comfort (he kept asking about how everyone was feeling about the temperature on the bus). I definitely will be using BestBus for all my travels throughout the east coast because it is very well worth the money.

June 2, 2016

Thank you for providing buses that are always ready to leave on time when getting to N.Y. in a timely fashion. Buses are always clean, quiet, and getting to my next location is always a breeze

June 2, 2016

Bestbus is the best bus company that goes to NYC in DC. I have been using Bestbus for 3 years now and I think it is the most comfortable and affordable way to travel to NYC. They offer wi-fi, waters and the guides are always willing to help you. Also, the seats are very comfortable and the locations are great. I live in Dupont and it saves me a lot of time to arrive there. I would pick this company above all of the other ones

May 3, 2016

I rode BestBus on two separate occasions and each time the service was rather consistent. The bus came on time, they had bottled water to offer, Wi-Fi, plugs, etc. All the essentials that one needs when traveling was available. I mention these things because it is important, traveling can be a pain and when you know you can rely on certain amenities to be available that can make a world of a difference. Thank you BestBus for being consistent

Apr. 30, 2016

BestBus is my favorite DC2NY bus service. The buses are more spacious, they give you free water, and they offer an pick-up location on the west side of DC, which is more convenient than going to Union Station

Apr. 14, 2016

Well I think it is really the best among others.
Well, firstly you do not get that smell of mold or dirty ac. Buses are new, much less noisy wrt to engine and ac. The driver was courteous, we arrived about 15 minutes early even on a 6 pm departure. He did not blindly followed the route, there was an accident on us50 and he avoided, saved us almost an hour. Hard to understand for me why Megabus is was more crowded. I feel like I am cramped on these low ceiling double deckers.

DC Babe
Apr. 12, 2016

My favorite transport between NYC and DC
There's much to love about Best Bus. Sure, sometimes the hand sanitizer runs out, and occasionally fellow passengers can be selfish and entitled, but the drivers are spectacular, the buses pristine, schedules super-reliable, stop locations ingenious and well-planned, conductors are flexible and friendly, and the cute, thoughtful bonus of bottled water when we board means a lot. Unfortunately for me, many are discovering this gem and it's getting harder to book a last-minute seat.

Mar. 30, 2016

On Time + Reasonable Price = Happy to Have Someone Else Drive
NYC to Northern Virginia: On time. No fuss loading/unloading. Reasonable price. WiFi working. Plugs under the seat. Good to go

Mar. 7, 2016

Excellent bus service, very clean, a lovely helpful bus driver and excellent staff at the pick area!! Free wifi as well as outlets to charge your devices. Would recommend to any one!

Feb. 29, 2016

Had to travel from DC to NY last minute. Plane was going to cost $280 and train $200 and take between 3 to 5 hours all up. Best bus got me there in just over 4 hours for $30! Nice bus in new condition and great staff, couldn't be happier.

Feb. 16, 2016

Just taking a few minutes of my time to share a few thoughts because I like your business!

I have been riding with Best Bus since I moved back to the East Coast coming up on 2 years ago!  I want to take a moment to tell you how much I enjoy "doing business" with your team.  I enjoy that your team answering the phones is wonderful at making this customer feel remembered and appreciated !   Thank you to Jamison who first explained your services and the opportunity for me to pay a yearly fee and earn points, get greater flexibility with changing which bus I take and more!  He always greets me warmly knowing who I am even if a few months have gone by! I have truly enjoyed the hellos from Regina and Key as they have handled my, sometimes, many questions regarding my travels with patience and confidence in the customer service they provide.  I have recently also enjoyed working with Antoinette and she is a very good addition to the team.  In NYC, Dan also makes me feel remembered when I arrive to travel. 

Looking forward to my next trip!
Thanks for listening to my kudos to your staff and my small issue.


Jan. 4, 2016

I had every intent to make contact with Best Bus to sing Regina's praises sooner.
However, I wanted to spend time on this email to give more meaningful specifics and life simply took over! And, then I found the email in my "Drafts File!" L
Now, I fully hope I can address what worked and why. Let's start with: "Shocking Levels of Customer Service!"
This is the best term of art to characterize my experience working with and through Regina to resolve matters we had outstanding with Best Bus.
Regina went through fire to get us on the same page. More importantly, Regina clearly had the skills, knowledge and experience to not only do her job, but to execute it exceedingly well.Regina's customer focus has surpassed what we expected based on the challenges we were having up until Regina’s participation and she has represented Best Bus in an exemplary manner.

Regina Hit a Homerun in Working With and Through Me to Get Me Where We Needed to Be! J
I'm a firm believer in "Employee Recognition," and ask that you elevate this email to your leadership. You may already know Regina is very customer focused, but your leadership may not. And, because I have no clue where his letter of support and recommendation will land, this documentation belongs in Regina's personnel file. 

Thank you for your support and assistance. 
With every good wish,


Nov. 30, 2015

I have taken the best bus three to four times in the last three months and the trips have alway been great. The bus drivers are good driver's and the guys that help load the bus are the best
Sept. 9, 2015

I really like BestBus company. The bus always leave on time. You have free WiFi and water. The whole team are very friendly and polite. I missed my bus in few occasions because I had an emergency and they always give me a credit. They really care about the costumers. I would love if they expand more the schedule. I'm very happy now they stop at Manassas.
Good company and great Costumer services.
July 16, 2015

I thought I made our reservation but when I got there, I found out that I did not completed the reservation but they had two additional seats available and we were able to make our trip. The seats were comfortable and I was glad I wasn't the one driving. Great ride
Mar. 20, 2015

Every aspect of the trip was efficient, professional and comfortable. Orderly line-up and check-in was facilitated by rep w iPhone. Helper loaded bags and cooler w bottled water available upon entry. Rep announced prior to departure that passengers would vote to decide of we were to be non-stop NY-DC or have 10 minutes atop mid-route, we overwhelmingly to be non-stop.
Projected 3-1/2 hr trip was dead-on. Bus was clean and wi-fi worked, I'd definitely recommend to others and ride again
Mar. 18, 2015

I always purchase a ticket for mom to come Visit me from NY to VA and I never used this bus before. The reason why I'm writing this comment because my mom insist and she kept asking me to rate this bus as how professional,clean & organized bus they are, it always arrive at time even if it's holidays or not,, the drivers too are very professional, polite and helpful as well , every time my mom uses best bus she is super happy thank you guys and keep it up
Mar. 3, 2015

I took a bus about 3 months ago. I went to travel New York by myself.
In fact, I was afraid of going to other cities by myself as foreigner.
I am Korean tourist. I asked my teacher which bus do you like.
She recommended the BestBus.
And when she went to other cities, she also often used the bus.

The following is answers why I like BestBus.
First, I went to Washington D.C to ride an intercity bus because I stayed near vienna metro station.
But this BestBus came to vienna metro station, I was convenient to go there.
Second, I printed my reservation paper to check a seat.
But thanks to a person who checked tickets, I rode a bus without anxiety.
Third, the bus had water for customers. I was impressed this point.
Although the cost of water included bus fares, I was feeling good done by.
Finally, I remembered the bus was much cleaner than other buses.

For these reasons, I will use BestBus service again.
In addition, I will recommend people who I know.

Thank you for your company service
Feb. 27, 2015

Using BestBus is an easy and very convenient way to travel from NYC to Washington DC. The bus was in great condition so I felt very safe. The driver and the staff were very friendly! I can definitely recommend it
Feb. 24, 2015

took BestBus from DC to NYC last month and I found it to be on time and to have pleasant service and a customer orientation. I would do it again.
Jan. 23, 2015

After a change in my travel plans, I called with some questions about changing one of the two round trip tickets I had purchased. She was incredibly helpful and even resolved the entirety of the problem without me having to go back online to make the switches. 

Great costumer service is not something you find often these days. So to have a bus company where I can actually speak to someone and have my issues resolved within minutes is certainly impressive and appreciated. 

I already told my co-worker about the great costumer service I received and I will certainly recommend it to others. 

I'll take my first trip with you all today and I am already very glad I chose to travel with BestBus!


Jan. 20, 2015

To Whom It May Concern: 

Wow…this is what I call appreciation of your customers.  My surprise to return from my weekend and back to work to see this was already taken care of and that I didn’t have to contact your offices.  Thanks for reminding of why I travel with your company and why I continue to refer you to others. Enjoy your day as mine has been uplifted. 


Jan. 8, 2015

The morning of Tuesday 6 January Sam Fleming masterfully guided the BestBus through the ice-covered, unploughed streets of D.C.. He maneuvered past stalled and skidding vehicles, and deftly avoided variously closed and clogged roads. He generously (and sensibly) deferred to the many witless drivers defying the conditions in front of and beside us, attempting to prevent them from adding to the morning's casualty list. Sam simply smiled and kept going. The harrowing trip to, through, and out of Bethesda would have tested the temper of anyone on or off the road, simply observing other drivers' shenanigans. But Sam remained calm, the consummate professional, the consummate gentleman.

Highest accolades to your driver, Sam Fleming. Please place this message into his personnel file.

Thank you, BestBus, for hiring drivers such as Sam. Unparalleled service. With a smile.

Sincerely yours,


Dec. 16, 2014

I rodé Bestbus for the first time last week. I was carrying one large suitcase and a carry on small suitcase with me: difficult combination to carry when you are traveling alone. But being NY, I was ready for doing it alone. As I had to reach the subway station , I asked Bestbus dispatcher, Mr Felix Castro. Not only he was very thorough in indicating where to go, but he offered to walk with me to the station! Schlepping the suitcase! In 15 years of life in Manhattan, this had never happened to me: Felix walked with me all the way to the station, and came up and down with my suitcase : what a gentleman!all the while exhorting how much he liked working with Bestbus, and even showing me pictures of his family. what an honor to be a passenger when you are given the royal treatment! People like Felix castro should be awarded the employee of he year award - I r rally thank him and thank Bestbus for having such sympathetic staff - truly special



Nov. 2, 2014

Best Bus (formerly DC2NY) is by far the best bus service to NYC. I went to grad school in NYC while my girlfriend lived into DC, so I've taken just about every bus service. Reasons why Best Bus is truly the best. 

* Tons of leg room
* Passengers vote on whether to stop at the Delaware Welcome Center for food and bathrooms, and passengers vote for movies (note: every time I've taken the bus the passengers vote no to both)
* Large screens if they were to play a movie
* Drops you off on 8th avenue right next to E train unlike many others that drop you off on 12th avenue
* Always makes the trip in 4 hours. One time it was 3 hours and 45 minutes but it never feels unsafe. 
* Good rewards program (points don't expire)
* Outlets located between the seats instead of on the wall so if you sit in the aisle seat you don't have to awkwardly reach across somebody and have a cable run across their legs.
* Wi-Fi is typically better than other bus companies (though still not great, especially in rural parts of the drive. I often tether my phone instead).
* Clean bathrooms
* They give you a bottle of water

At about 30 dollars each way it can be more expensive than Bolt or Mega bus, but that's still really cheap considering you are getting to NYC. Tolls cost twice that if you were to drive.

- Michael 

Sept. 19, 2014

was very impressed! The bus driver Mr. Heineken was so friendly and we got free bottled water. I hope he's driving next time I use this bus. The seats are comfortable, have cup holders and mini trash bags, as well as adjustable curtains over the windows. We had a short rest stop in Delaware, which was nice, and the wifi worked okay. Occasionally, the signal dropped, but this was to be expected on a low cost bus. Well worth the extra $10 more than Megabus would cost, after having a bad experience with them (I paid $30 for my DC2NY ticket). Highly recommended


Sept. 18, 2014

Friendly, efficient service that actually leaves on time and uses accurate estimates for travel time. Refreshing, as I have had horrible experiences on Bolt Bus (Bolt Bus tends to overbook to account for dropouts, so that my boyfriend ended up traveling on the hump in the back of the bus and not having a real seat! It was the last bus of the night, so no other transportation option) and Megabus (bus 2 hours late with not a hint of apology or recognition of the inconvenience this caused, plus a woefully unhelpful and uncommunicative driver).

If you're deciding between bus companies, definitely choose BestBus (formerly DC2NY). It's clean, comfortable, and provides solid customer service. Never taking another bus company again

- Emily

Sept. 2, 2014

You all are great, keep up the fantastic service

July 27, 2014

Exceptional Service and assistance rendered by Vasily at Dupont Circle 25 July 2014 Friday at 5:30. Appreciate the kind service. 

July 17, 2014

We will certainly take your bus year-round. We like the cleanliness of your buses, your adherence to safety, the fact that you don't oversell seats like some bus outfits, and the fact that you go all the way to the Delaware shore!
Great customer service, as always!!!!!

June 23, 2014

Great customer service, as always!!!!!

June 15, 2014

Thank you for your wonderful help here and have a great evening !
Look forward to many more rides with your company as I really appreciate your great customer service today!

May 12, 2014

Thank you.


I took the bus this morning from NYC to Rehoboth, DE. It was a very comfortable ride, with no stops. I wish this was available year round. May I suggest more advertising so more people will know about BESTBUS. 
I found out about this option only through some guests last Monday, and was pleasantly surprised, beats having to drive to NY and back or take Amtrak and still drive two hours to South DE.  Perhaps if the trip will pick up passengers from Philly, and Wilmington, then Dover, DE in the fall, winter and spring and scheduling two , three times a week there will be enough travelers who can use the service to make it feasible business wise. Widely advertised it should work.


Thank you for opening up the opportunity for us Southern Delawareans.

Apr. 15, 2014

Vasily was absolutely fantastic. He made sure all passengers were comfortable and well attended to. Thanks to his wonderful service, both myself and my girlfriend will not only be riding again but recommending BestBus to all our friends.
Apr. 28, 2014

PRAISE! You have the best service and the finest employees! Your drivers are excellent, skilled and safety- and customer focused. The buses are immaculate, and that means your cleaning staff works extraordinarily hard. The persons on the ground are efficient, knowledgeable, and gracious, and your customer service person on the phone is wonderful. Yesterday, I saw something exceptional: I took the 8 p.m. from NY to DC. There was extraordinary gridlock throughout the city; streets were blocked and large areas were closed for events, even some subway stops were shut down. The two DC2NY on-the-ground men worked unbelievably hard, yet they were as gracious to customers as a concierge in a high-end hotel. One especially kept passengers informed about the unpreventable delays with a smile; he also cleaned the bus between the arrival and the departure -- so fast and still got each seat a trash bag and each customer a bottle of water. I've rarely seen anyone work this hard. Yet, he had a smile for every customer and graciously answered questions. He even did great PR for you, suggesting we watch the website as there'll be some news for members about changes/improvements. He really worked hard! I don't know how you get these excellent employees and keep your buses immaculate, but I love it. My only suggestion is: earlier weekday departures from DC and later weekday departures from NY. Just wanted you to know how much this member appreciates your service and your hard-working employees. Joan
Apr. 4, 2014

My name is Simon Revo and I am a frequent traveler on your companies busses. I am a legal assistant for a criminal attorney and spend a lot of time going back and forth from DC to New York.
I had a complaint about the last ride to New York concerning the lack of volume control for the movie during the ride. Modupe immediately addressed the issue and credited my account. I am once again a satisfied customer and will be using the credit to travel this weekend. Modupe has been a lifesaver, not only in this circumstance, but also during past incidents which required customer assistance. It has been a pleasure doing business with her. I wish all travel planning could be done with individuals like Modupe
Apr. 2, 2014

I am a frequently traveller on your service and I just wanted to commend you on your excellent onsite customer service, both in DC and NYC. In particular John and Vasily have both been incredibly professional, helpful and friendly. They make the long trip a little but better.
Regards, Ian
Feb. 1, 2014

I just wanted to thank you for rescheduling my ticket for me (8pm Friday 31 Jan) at the last minute. This is the second time you've helped me out. You guys have great customer service. I even signed up for Yelp so I could leave you a 5 star review because of it. I started using your company because of your Yelp rating. Keep up the great service! Thank you
Jan. 15, 2014

Dear DC 2 NY: 

I just have to offer my compliments to your customer service representative Debbie (at the 202-332-2691 phone number). She is absolutely wonderful. As the public face of DC to NY to your clients, Debbie represents your company extremely well. 

Dec. 22, 2013

I've always thought that the buses going to NY were basically indistinguishable and that the only real difference was which had the most convenient time for me. I was proven wrong this morning! Getting on the bus was quick and efficient and I was helped with my bag (I know that seems basic - but trust me, it doesn't always happen!). The attendant (don't know his name but was Dutch) was delightful and efficient. I also noticed that he recognized a customer who hadn't ridden in a while and chatted with her briefly. I have seriously never seen that happen - and I ride buses to NY often. Plus cold water? Sold. I'll ride with DC2NY whenever possible. Thank you for the service you provide and Merry Christmas.

Oct. 30, 2013

You guy's are great!!
I missed my buss on Sunday and i spoke with a really nice lady (i should have gotten her name (i called the office about 5:30 pm, maybe that helps?) and she instructed me that all i had to do to move my reservation to another time was to show up with my name and reservation number. I showed up at 2pm today (Monday ) and after masking sure there was room for me the attendant honored my previous reservation!! Making my return much less stressful that expected. I just wanted to say thanks for providing consistent service and flexibility.
Keep up the great work!!

Oct. 21, 2013

I wanted to send a quick note to share how much my husband & I enjoyed our experience riding with DC2NY this weekend. We booked a last minute trip to NY this weekend, taking Bolt Bus there & DC2NY back. The difference between the 2 rides was substantial - Bolt was just "bearable" while DC2NY was enjoyable (as much as a 4.5 hr ride can be)-- from the clean, comfortable bus in full working order to the communication that the on-site coordinator had with us while in line & as we boarded. I wish I could say the same for our experience with Bolt! 

In particular,our driver, Ernest Levingstone (I may be misspelling his name) was wonderful & he provided us with a quick & safe ride home to DC.

I should also mention that I am a neighbor of Asi's (whom I recently met at our condo board meeting) & everything he told me about your services was spot on! Our friends & family visit from NYC often & we will be sure that they use DC2NY for future trips.

Dec. 24, 2013


Thank you, DC2NY, for prviding a positive travel experience! From Debbie, in customer care, to John, who offered me water, to the strangers on the bus who told me we were like family and ended up being kindred spirits, this was one of the best travel experiences I've ever had. Thank you!  

Sept. 18, 2013

 It has been now over 2 months  that I am travelling every weekend to washington DC with your company. I just wanted to say to you that I am very satisfied to travel with DC2NY, it is always a pleasure. My favorite employee is Vasily (hope I write it correctly !). He is always in a good mood, smiley, funny and very professional ! He has great skills in guest relations and recognition as well as remembering the name of a repeated customer. As I am working in the hospitality industry, I can tell you how great he is doing his Job. Alex, the driver, is a great person, very responsible. I had Alex 3 times as a driver. Alex as well is very nice and smiley Anyways! Employees like Vasily and Alex make my trips always nice. See you next week ! 
Apr. 26, 2013

Just a THANK YOU to Ms. Debbie Earle. She help us place a reservation on hold. Ms. Debbie is diligent and professional. Also, a veteran herself--she recognizes mil veterans for their services. Thank you senior management for Debbie Earle.

semper fidelis!  

Mar. 13, 2013

DC2NY is the best service provider and I would never use another bus service between these destinations.  Your Dupont Circle location is beyond the imagined gift to the precious neighborhood, well appreciated, and utilized. 

 Thank you for your safety, courtesy, continued cleanliness, and efficiency.

 Always a loyal customer and member,


Feb. 3, 2013

I just wanted to thank you for your service! It was a wonderful experience taking the bus to Rehobeth and back to Union Station this past weekend. Everyone you employee was great, very service oriented. I don't see myself having to drive to beach any time soon as long as I have your service. Thank you again. I will be a regular costumer! 

John G.
July 9, 2012

I want to send a note praising your Dupont Circle based rep, Vassily. He is always cheerful and makes those of us waiting for the bus smile. He does great work! 

June 28, 2012

I just wanted to share some positive experiences I had with your service. I live in NY and come to DC to visit my girlfriend routinely. I take the "Upscale Bus" fairly regularly and have had very good experiences with your bus. I particularly wanted to share some nice thoughts about one of your conductors, Wesley. His sense of humor is such a great way to begin and end a bus ride. His kindness and courtesy with the customers is exceptional and he is an asset to your service. I look forward to seeing him on my next ride to New York!

All my best, 

June 20, 2012

I am a new member.

I am reporting a very satisfying trip from DC to New York, leaving from Dupont Circle at 5:15 pm on Sunday, June 3. A comfortable bus and quick trip. It was a pleasure.

June 14, 2012

My name is Kevin. I just wanted to let you know that you have AWESOME customer service. Everyone I have dealt with is extremely customer service oriented. In particular, Debbie (I hope I have her name correct) impressed me by returning my phone call within an hour. This is amazing since I left the voice mail message after business closing. And not only that, she accommodated my request to change my reservation even though the bus departure time was less than 12 hours away. And not only that, when we discovered that the new departure date had a bus leaving from VA (I live in VA near the Vienna metro), she made a second change to the reservation so that I could leave from a much more convenient location. And all this after the official close of business!

May 28, 2012

I am writing to compliment the service provided by Vasily (?) -- the gentleman w/ blonde hair and Eastern European accent working in DuPont Circle. My reservation was confused. He took a frustrating situation and defused it. He is excellent at managing your customers' expectations and does an even better job trying to make them happy. A happy customer, is a repeat customer. I appreciate his service and hope DC2NY continues to promote employees like him. 

May 26, 2012

DC2NY is the best service provider and I would never use another bus service between these destinations.  Your Dupont Circle location is beyond the imagined gift to the precious neighborhood, well appreciated, and utilized. 

Thank you for your safety, courtesy, continued cleanliness, and efficiency

Always a loyal customer and member.


May 1, 2012

I'm a weekly commuter on the 

DC2NY route. Just want to say that Catherine is a terrific driver! She is consistently nice, efficient and on-time. My experience has been that the majority of your drivers are pretty good, but I breathe a sigh of relief whenever I see that she's driving my bus to New York. One of the reasons I don't bolt for one of your competitors. 

Apr. 23, 2012


Hi There,


I just wanted to pass along a big thank you and props to the whole DC2NY team. For years I have been doing the DC to NY commute (family, boyfriends, relocating) and I have taken many different buses. DC2NY is consistently the best in al ways, including service, timely departure, quick rides, and fun hosts. (Visily!)


Today I arrived at 34th st in NYC planning to take a much later another carrier bus, but my plans changed and the DC2NY bus was on the curb. The gentlemen checking in was a HIG help. Not only did he let me board last minute but he patently waited for me to book a ticket on my phone since I had no cash and would have had to incur ATM fees. 


I can't thank you enough for the great and friendly service you provide. I would take you 100% of the time if the scheduling worked out. Regardless, I always check your schedules first and recommend you to fellow NY/DC commuters. 


Thank you,again, 


Apr. 2, 2012


I wish to let you know that I had a great experience using dc2ny (reservation info listed below). The buses were so clean and the driver was very nice. I enjoyed having wifi and an outlet. The movie was a plus as well. I would travel again with dc2ny and would recommend to others. Thank you for being on time and hiring drivers that made me feel safe.

Feb. 26, 2012

Fantastic bus service--clean, comfortable, great staff. Loved the ability to get out to suburban VA on the bus instead of having to struggle w the Metro. WiFi and outlets let me get work done, which I really appreciated. And since it seems that someone is actually paying attention, I felt that your bus company provides safer travelling. The trip was smooth and on time. Thank you! 

Jan. 23, 2012

Dear Folks,

Great trips the last few times from VA-NY.

Keep up the good work!! 

Dec. 9, 2011

Big thanks to Vasily for helping me out this morning. I thought I had missed the bus yesterday at union station when I got there right at 545 and didn't see a bus. he got me on the 815 bus this morning and really made my day.

Dec. 1, 2011

 I am writing to rave about my wonderful experience with the DC2NY bus I took from the Franconia-Springfield Metro Station last Tuesday, 11/22. It was my first trip with your company and will certainly NOT be my last! The bus arrived right on time, loading was smooth. I was really surprised at how nice & clean the bus was. And I cannot give enough praise to our driver Chuck (and his assistant also) - Chuck was absolutely adorable, funny and an excellent driver. I really enjoyed his little facts about NY as we got closer to the city - he has an excellent sense of humor! The DC2NY bus is the best deal in town and I look forward to my next trip with you folks! Thanks for a wonderful experience...

Nov. 22, 2011


I have ridden with the DC2NY team a couple times and wanted you to know how impressed I always am with Vasly (im not sure of the spelling of his name) at the DuPont stop. He does an excellent job managing passengers and keepin them informed. It is always a pleasure to see him upon arrival. 

 Best, Caitlin 


Nov. 17, 2011

Just received a call from Debbie alerting me of a schedule amendment on a future reservation. I just wanted to drop you all a note to encourage and thank you for this small, yet important gesture. So many companies overlook these basic notices to passengers. This is precisely why I continue to use DC2NY for my midatlantic travels and will continue to recommend it to others. Thanks so much for the quality ride and service. Best, Alfonso 

Sept. 16, 2011

 Dear Sir or Madam

I just wanted to send an email to let you know how great Vasiliy is. He provides excellent customoer service and works quickly to resolve a problem. I missed the 815 bus this morning (sept 16) bc of work. I tried to catch the 1015 instead and Vasiliy was very understanding and helpful. Thank you for providing such great service. 

Sept. 14, 2011

Good afternoon, this is just a positive customer comments, my name is Dina I traveled yesterday Sunday June the 5th 2000 any levin under reservation number 16839, dash 387937, wanted to compliment you guys not only on the service on the efficiency, the fact that you had somebody standing by the bus, you know who was able to basically check off names, they boarded every body quickly got all the the luggage and Carrie on's packed away. Extremely expeditiously. The gentleman that was I guess to help her on the bus and in conjunction with the driver, the gentleman with the long ponytail very nice very pleasant person more than that I was even pleasantly surprised at the bathroom with absolutely positively thread there clean, and is very nice smelling, I was shocked about that, I've only done bus trips a few times in my life and, both times, that I remember it was just a filthy awful nasty experience so I appreciate that most wholeheartedly. Was it, yeah. I'm sorry there was someone I Doris anyway thank you very much to everyone bye-bye.

Sept. 9, 2011

Couldnt find a "review" link, just wanted to say I loveVasili! He's such a pleasure to see every friday! Your driver from today leaving from dc to ny 4.15 is one of the best, to bad I dont know his name, but he is a very good driver! It was a lovely ride! 

Sept. 2, 2011

Currently on the bus to DC. Having an excellent experience so far. Debbie is our customer service rep and she has been great! She acknowledged that we had a long way left to go for our ride and had another vote to watch another movie. Most people wanted to watch another so I don't even have to entertain myself for another 3 hours! This is great.

Aug. 30, 2011

I was on the 8:00 Friday bus to DC when it was announced that all bus service had been canceled on Sunday. During that very stressful time during the hurricane, you kept in touch with me throughout my stay.  Believe me, the most important call I received was almost midnight to tell me to be on the first bus out. (I hadn't read the email that was sent from DC2NY).  Then I find out the next day that it was the President who actually called me (Asi Ohana).  (He had modestly introduced himself as a manager at the bus.)  Well, with great management and service, you have a satisfied customer.
Thank you to the young man who always checks us in at DuPont Circle.  He is always cheerful and clever and dependable. He remembers his customers. The drivers are always professional. 
Thank you for providing outstanding, world class service.

Aug. 27, 2011

 I rode on the bus from NYC to Vienna,VA Metro Station on Friday, 8/26/11. The bus driver was Chuck Campbell. He was the most pleasant, friendly driver I have ever encountered on one of my many trips to/from DC/NYC. He was considerate and kept us informed on ETA. Anyway, I am not one to write reviews, but I just wanted you to know how much I enjoyed my trip with Chuck. Thanks. 

Aug. 14, 2011

Took 10 am bus on 13 Aug from NYC to Washington, DC. Traffic and rain was bad. Driver (mr. Gomez) did a great job of getting us there despite having to change buses after the AC broke down. DC2NY is the best !!!

Aug. 7, 2011

No complaint, just positive feedback: I live in NY, while my boyfriend is based in DC. We alternate weekends traveling via DC2NY, and we both are always so excited to have Vassily as our operator. He is professional but aso cheerful and hilarious.  

Aug. 4, 2011

Just wanted to give some feedback on a recent round trip I took to Manhattan. First, I appreciated the fact that the CEO of the company himself appeared on our bus to greet us. Second, I thought the driver Charles Campbell (who drove both ways) was gentlemanly, cordial and all-around a great driver. Finally, even though the WiFi service broke down on our trip back, the company apparently offered to switch buses in New Jersey. We voted not to do so, but I thought it was an excellent gesture. 

July 15, 2011

I just wanted to write to say how much I enjoyed my trip to nyc from dc. Vasili, the trip coordinator was amazing and so accomodating. I'll definitely ride again. 

Thank you! 

June 20, 2011

Great ride yesterday!
Good driver, made up the time, and an all around pleasant trip! 

Thanks DC2NY Team.

June 10, 2011

On Thursday, May 19, I took your 9:15 am bus from Du Pont Circle to New York City. It was driven by Mr. Chuck Campbell. As a recurring DC2NY passenger, I have had the privilege of riding with him before. Once again, he was the epitome of a professional driver who expertly maneuvered his way through city traffic and on I-95. Moreover, he is an affable and charming host who takes a congenial interest in the people who are fortunate enough to ride with him. He is one of your most outstanding employees who deserves to be recognized for his professionalism and emulated by others.  

May 16, 2011

 Thank you very much for your excellent assistance on the phone and via email, I appreciate it very much.
It appears that the customer service is as good as the service on the buses!
Best Regards,

May 8, 2011

 My elderly parents travelled to NY on May 8 at 1:15pm. I cannot thank your driver enough for the personal attention he gave my parents. I was quite concerned about them travelling alone... and had mentioned it to your driver. The courteous man helped them with water (The sign in guy) and then the whole way the driver kept checking in on them). My sister was late in picking them up, your driver stayed with my parents till family arrived. How can I thank him? Please give him a raise!!! I am recommending everyone to your bus!!! My father travelled under passenger name Syed Hassan. THANK YOU BUS DRIVER>>> MAY GOD BLESS YOU! Regards, Loyal cosutomer 

Apr. 12, 2011

 I took your bus from VA-NY-VA this past Sunday. It was my first time with you folks and it was a wonderful experience, thanks in large part to the driver, Kathy, who was most professional and helpful. Give her a raise! Also, Victor was very good at both the Vienna and Springfield Metro can give him a raise, too. Good luck and keep up the good work. I'll be sure to recommend you. 

Feb. 22, 2011

I would like to say thank you very much for another great travel with dc 2 New York! I have used your bus service for years and still do! I want to call attention to a great/ wonderful worker Vasily the blonde guy! He is always amazing at his job and has given me great service! I also lost my luggage and he went out of his way to get my luggage back....I love your service and I love your crew especially Vasily... I will see you you guys on my trip to NYC this weekend. Thank you again for having such a great staff like Vasily. I highly talk about your service to others going to NYC. Take care and give Vasily a big hug for his great service!  

Feb. 18, 2011

Special thanks to Vasily for his help onboard at pickup in DC 2/18/11 11;15am community He provided special assistance to a wounded warrior and made sure everyone was settled satisfied.

Jan. 30, 2011

Just wanted to tell you how comfortable our host made us feel on the wash to NY 1:15
bus on Sunday - he even remembered my name and mad the trip very pleasant - his name (forgive the spelling) was Vassily.

This was my first (round trip)with you and I'd surely do it again. 

Thank you, 
Barbara Kaminsky


Dec. 27, 2010

Thank you very much Catherine. She got us to NY from Springfield, VA on Dec. 21 and she also got us back safely on Dec. 26 from NY to Springfield, VA. Hope to be her passenger again on future trips to NY. 

Oct. 31, 2010

I just wanted to tell you that I had a wonderful experience on the DC2NY bus leaving 14th and H at 12:15 yesterday, 10/31. The driver was great, and not only did I get to FINALLY see Date Night, I also got to watch the Skins game! Although the Skins played terribly, I was thrilled to watch it! I even got work done!  DC2NY is definitely the best of the dc-new york buses I've experienced. Thank you.

Aug. 23, 2010

I just wanted to say thanks! Your customer service representative, Debbie, was very nice and very helpful when I had a mixup. This was my first experience with DC2NY, and everything went well. I will definitely patronize your company again. Thanks!

Aug. 16, 2010

I am writing to share that THE REASON my entire family uses DC2NY on a regular basis is your man on the ground in DC, Vasily. On my 82 year old mother's first trip several months ago she was nervous. He greeted her warmly, settled her in and asked the driver to do the same on the other end. On every one of her many trips since then he greets her BY NAME and goes out of his way to make sure that she doesn't stand in line too long and gets easily on. Singlehandedly he has engendered tremendous loyalty from our family and it is always a pleasure to see him when we travel. A brilliant hiring choice on the part of your company and all of our complements and appreciation to him. He is a terrific problem solver. 

Aug. 14, 2010

I want to commend the bus driver Catherine/Katherine who did the 10AM trip last Thurs.(8/12. We had a flat tire which delayed the bus about 3 hours due to road service that was not prepared to fix the tire. She was calm, brought the bus to a safe stop and kept us posted on what was happening. These circumstances are not easy but most of the riders took the delay in good humor and your driver deserves a gold medal!! 

Aug. 12, 2010

Thank you for helping me (find my toiletries bag). I will for sure be a returning customer. Your bus service and customer support are fantastic.

Aug. 2, 2010

I just wanted to comment on the superior service of the driver on the 3:30 p.m. bus to NY on Sunday, August 1st. (Sorry I didn't get his name) 

Can you please let him know that I did catch the 9:00 bus at Port Authority that I was desperately hoping to catch as we pulled toward our stop in NY at 8:50? Thanks in part to him I was able to get home earlier and didn't have to wait an hour for another bus to my home in NJ. :) :) Tell him thanks for me!

In general, I love your service and thank you so much for offering it!  

Aug. 3, 2010
DC2NY Bus to Rehoboth

Richard, Thanks so much for being a true mensch and returnig the stroller to my husband. You are just a sweetheart and we will spread the word on your amazing customer service! thank you thank you!


Tommy Schmitz
July 30, 2010

As the morning of July 30th approaches, we at Bike to the Beach for Autism want to express our sincere and humble gratitude for DC2NY's involvement in what is shaping up to be an amazing event! By sponsoring us, you and DC2NY are playing a huge role in something very special that is spreading rapidly throughout and beyond the DC Metro area. There is not a week that goes by where a rider, donor, volunteer, or family affected by Autism doesn't remind our team how lucky we are to have you behind us. Put simply, we would not be able to do what we are doing without the support and generosity of people like you and companies like DC2NY!!

Tommy Schmitz, and the Bike to the Beach Leadership Team!
Thomas Schmitz
Founder and Co-President
Bike to the Beach for Autism
Nil Volentibus Arduum - "Nothing is Impossible for the Willing"

Michael Meyer
Jan. 1, 2010

Stephen Gardner is your best driver. Prompt, professional, no-nonsense, friendly. I suggest you use my future ticket purchases to give him a raise as he is a big reason for my continued patronage. 
Jenafer Matthews
Aug. 16, 2009

I would like to provide positive feedback for my recent return bus trip NYC-DC.

It was a quick trip and both drives we had Andy as a driver. On both trips he was polite, friendly, and made us all aware that he was avaialble at any point for questions and inquiries. Andy's demeanor and helpfulness was much appreciated. Please thank Andy. (I did not have a chance myself upon departure of the bus). 

P.S. This was my first experience with DC2NY and I must say it is hands down the best DC-NY bus company that exists.)

Thanks you for consideration of this letter.
Jenni Kline
Aug. 5, 2009

Just wanted to say that Vasili has been very nice and helpful whenever I have used this company!

Thank you!
Virginia Schiffino
Aug. 3, 2009

Hello. I just used DC2NY for the first time this saturday (10:00am) and Sunday (8:15am). I was incredibly pleased with the whole experience and in particular the NY-DC driver Cesar. I usually take the train to DC because of mediocre experiences with other bus services (chinatown, greyhound, vamoose). Cesar’s courteousness and attention to the task made the trip experience surprisingly pleasant and safe; the quality of such drivers together with the bus’ cleanliness and wi-fi access will now make me loyal DC2NT customer. Please thank Cesar on my behalf for. Virginia 
Simone Sutton
July 28, 2009

I just wanted to let you know that Daryll at Rhode Island Ave Station is wonderful and pleasant. He always smiles and is professional. Please tell him to keep up the good work.  
Gilselle Bristol
July 26, 2009

Last evening my friend and I were supposed to catch the 7:15 bus to New York through the Skyliner Bus Service. After quite a few minutes of arrival, we were notified by the DC2NY staff that the Skyliner bus was having some problems due to air conditioning malfunctioning. The bus driver from this company did not give any explanation to what was going on. The representative from DC2NY gave us options about the situation they asked if we wanted to ride the bus without A/C or wait for one of the Destiny Tours LLC bus to arrive which was in great conditions. We are very pleased with the service provided by DC2NY and Destiny Tours LLC. Jeronimo, Destiny Tours driver, was very pleasant and did apologized quite a few time for the inconvinience caused. They were very reliable and I will recommend this line of travel to anyone.  
Katherine Vargas
July 24, 2009

I would like to compliment our driver, Cesar. He was extremely courteous, polite and he made sure all passengers had a safe and pleasant ride. It's also quite helpful for drivers to be bilingual and assist passenger with limited english. I'm going to yelp about your excellent bus service and the great service provided by the driver, congrats!
Our trip was on Sunday, from NY to DC departing at 6:00 p.m. 
Theresa Luong
July 20, 2009

I just wanted to drop a note to inform you that your driver this evening (from NYC to DC), Cesar, was an absolute joy. As with evening trips, many of us tend to sleep or enjoy the peace and quiet on the bus. There was a woman who was extremely loud on her phone, despite his earlier introduction about keeping cell phone calls brief and a lower volume during conversations. He swiftly dealt with the situation professionally and her disturbance came to an end. This was a welcome intervention by all who sat around this woman. Overall, this trip was a pleasant one due in great part to Cesar and his swift, smooth, safe driving, and his ability to deal with difficult passengers. I look forward to my next trip on DC2NY.

Eric Sigmon
July 19, 2009

thanks to cesar, i had a nice, quick trip back to DC from NYC this evening. the bus was packed and had to sit up front but enjoyed talking to him about his job and his travels. he also did a huge favor by asking a young woman who had been on her cell phone for much of the trip. he was tactful and the girl later apologized. 
kathyann Powell
June 6, 2009

I travel from Ny to Dc on a weekly basis, I tried several bus companies and I must say you guys are the most professional and the best services out there.
May 26, 2009

I just want to take this opportunity to thank DC2NY for the exceptional services that your company provided to the City Tech Student Veteran Club over the Memoria Day Weekend. Your staff was friendly, courteous, punctual, and accomadating. It was such a pleseant experience that I will make the recommendation to other student groups to use your service for their Memorial Day transportation needs. Thank you and we will see you next year!
Chris Kyle
Apr. 15, 2009

Again, thank you so very much for your help. Your assistance and understanding are additional qualities that set DC2NY apart from the rest!

Chris Kyle
Julie Fields
Apr. 3, 2009

I won't travel back and forth between DC and NY any other way from now on ! Today was my first experience on your coach bus and I must tell you how impressed I am. Comfortable seats, comfortable air-conditioning, extremely courteous driver and other personnel. The wi-fi access is a real plus as well. The bus, seats, and bathroom were very very clean. You are providing a much-needed service and not only do I congratulate you, but thank you as well !! 

Isaac Brown
Mar. 30, 2009

Thanks so much for your help. Given the way this went, despite the
computing error, I will now take DC2NY whenever I travel between the
two cities, entirely due to your assistance. I'm sure that if this
happened at most other companies, I would have been led through a big
labyrinth of automated garbage and confusion.
Feb. 10, 2009

I had Richard as a driver on the way to and from NY this weekend. Great driving - smooth and safe. Thank you.
David Fornari
Jan. 27, 2009

We had a phenomenal experience!  My friend and I were impressed with the friendly, funny, lighthearted staff that helped us load on Friday afternoon and the clean, comfortable bus!  The drop off/pick up location in NYC was very convenient and the busses left on time on both legs of our trip.  We also loved the wireless internet connection!  This allowed up to log on to navigate our NYC plans on the way up!
We have already told dozens of people that DC2NY is the way to go!  We are already excited about our next DC2NY trip and are looking at dates in February!
Chulani Manisha
Jan. 22, 2009

I found the service really good, and I am so happy about getting my luggage back. I am so grateful that someone specifically came to bring it to me and also the phone calls and follow up. I would recommend this service to others again. Thank you!  
Gasttie Marritt
Jan. 11, 2009

I would like to thank our us driver Steven Gordon for making my trip to DC a pleasure. He was very courtious and drove very safely. So I'd like to commend him on a job well done. Ms Gattie Merritt hank You. 
Anatol Steck
Jan. 2, 2009

I am a longterm customer of DC2NY and I would like to commend one of your coach operators, Mr. Steven Gardner. I took a round trip on the DC2NY bus from DC to NY on Dec. 21, with a return on Dec. 27. Mr. Gardner was the operator on both trips. His highly professional, personal and courteous service is one of the reasons I keep coming back! Thanks,

Anatol Steck 
Bruce MacIver
Dec. 29, 2008

I just took my first roundtrip ride with you and I have to say how impressed I was with the professionalism of your drivers/staff and the cleanliness of your buses. This is by far the best bus service between DC and NYC. It will be the only one for me from now on. Way to go! 


Christine Peeler
Nov. 3, 2008

As a native Washingtonian who currently resides in Manhattan, I take various buses back and forth often. This past Saturday, the 1st, I drove down from NY to DC with Geronimo Morales as my driver. I wanted to let you know I was impressed with his courteousness, professionalism, and warmth to all the passengers – from all my trips down with various services, he is the one driver who has stood out in customer service.
Jill Buhler
Oct. 18, 2008

My friend and I took your bus from DC to New York on at 9:00 a.m. Friday, September 12. Tim was our driver. It was one of the best trips we've had! Tim was very nice and funny. The ride was smooth and got us there right on time. The seats were very comfortable and it was great to have free wifi. I don't know how you can provide such a great service at such a low price, but I'm certainly glad that you do. You're the best and I wouldn't even think of making that trip any other way. My hats off to you. Thanks for a great trip.
Most sincerely,
Jill Buhler
Edmund Khoo
Oct. 12, 2008

I am typing this email from DC now and as usual the ride has been nothing short of excellent. Even the movies are up-to-date!
I have always been impressed with the standard and quality of the service provided by DC2NY and this has further reinforced that impression.
Please send my heartiest thanks to your management!
 Kindest regards,
 Dr Edmund Khoo

Nikki Asquith
Sept. 27, 2008


Hello! I would like to let you know that I love your service. I rode on your 1st first ever trip to NYC, and again on 9/19. Both were fabulous. I own Boomerang Tours in DC and I understand the headaches of buses- but you guys make it look so easy! Thanks for the amazing service and please know that your entire staff is so friendly and so helpful. The bottled water is such an awesome surprise and I love your voting system with the movie and the stop. I can't believe I used to take .
Thanks again & keep it up,
Nikki Asquith-DuBois
Darr Rebecca
Sept. 5, 2008

I just wanted to send some words of praise for the driver, Stephen Gardner (sp?), who provided service on Wed, Aug 27, 10am bus from NY to DC. He was extremely professional, engaging, and gave a great, thorough announcement at the start of our trip.
Amy Anderson
Aug. 25, 2008

i just wanted to share my thoughts -- my boyfriend and i commute between dc and nyc on weekends to visit each other. thanks to companies like dc2ny, this is made easy and affordable! by far, i have found the dc2ny service to be the most convenient of all the bus services in dc -- clean, affordable, comfortable (or at least comfortable as a long 4-6 hours bus ride can be, generally very friendly drivers, wifi and in-route movies. also, the boarding process is organized -- thank you. most other companies are chaotic with boarding, but the dc2ny staff is very helpful and organized, which helps with the inevitable stresses of traveling. Thank you.
derek yuen
Aug. 23, 2008

I absolutely love your service--it's far more comfortable than many of the other bus services I've been on.
Tamika Humes
Aug. 19, 2008

 This is my second time taking this bus and I have to say. I love yourservice. Your Bus Driver/District Mgr, Tim, was the best. The ride was smooth and the bathroom was decent. And to top it off, I got to my destination "On Time". What a beautiful thing.

 Thanks again and have a wonderful day.


Aug. 13, 2008

Wanted to say thank you for the great service you have provided! Bus was on time arriving to the bus stop and on time departing! Great conductor! I took the bus from NY to DC on Monday 11 in the morning and the driver did a great job! Two thumbs up! Will definitly be riding again!  
Bryant Tow
Aug. 11, 2008

 Hey, Cesar drove us back from NYC this afternoon. He was very professional and polite and did a great job overall. We look forward to riding with you again soon! Bryant Tow 

Donnel Dover
Aug. 5, 2008

I would like to thank everyone at your company for everything they have done for us. I have never worked with a travel company that has such great customer service. I would again like to thank all of you very much and i would like to apoligize for inconvenience have put you all through. thank you. Great customer service and i will pass all your information to my friends that travel.
Donnel Dover
P.S. Great Job!!! 
Aug. 3, 2008

I just wanted to send a note to say how grateful I am for this service! For four years I had bad experience after bad experience on various  bus companies, and I am SO thrilled this option is here.
I hope you'll keep up the great work - you're the only DC to NY bus I'll ever take!
Thank you for the great website, the membership which discounts the rates, for your clean, nice buses, the wi-fi, the bottled water, and the excellent customer service.

- your grateful customer,
Stephenson J P
July 15, 2008

Just wanted to let you know that Tim was an awesome driver this past weekend, both to and from NYC. Safe, efficient and calm throughout the drive. Really pleasant, courteous and made for a great trip. Thanks! j p
Rubinfeld Robert
July 14, 2008

Traveled on your 12:00, NY to DC run Sunday, July 13th. Just wanted to let you know that your driver, I believe his name was Steven, was outstanding. Professional, affable, gregarious, just a pleasure.
Tina Portelli
July 9, 2008

Just wanted to let you know that as a first time passenger last week, (I left NY on Sat, July 5th and returned on the late bus Tuesday,July 8th)
the service you provided was absolutely fantastic! On time, clean buses, and the drivers were so courteous.
I have recommended your service to my friends, and even with your recent increase, it is surely a big time bargin.

Thanks again.

The Jones`s
June 16, 2008

My husband and I are so impressed with your services. I just clicked on your new website it looks great and very professional, I've yet to navigate however presume it's fantastic.
DC2NY with it's great drivers and awesome customer service make our long distance marriage a hell of a lot less stressful. We are so grateful for your company.

 Proud Riders! The Jones's
Thanks again! 

June 15, 2008

Excellent service, great bus and drivers! So much more efficient than flying to DC
June 12, 2008

Thank you so much. I am soooo happy I found DC2NY. Cesar, our driver today was very nice and considerate of our baby¨. We will use DC2NY every time and tell all our family and friends about your wonderful service....


June 10, 2008

This is a fantastic service. You have made a normally difficult commute comfortable, affordable, clean and even relaxing. The drivers have always been accommodating and kind. Thanks for providing a way for my finance and I, two young professionals, to be together as often as we like. Best wishes. 

June 9, 2008

I just returned from my trip to NYC.  I was very impressed with DC2NY.  It was so well organized, professional, clean and on time.  Well worth every penny spent.  I will definitely take it again on my next personal trip to the big apple and have already recommended it to my friends.
Just wanted to share my experience with you and let you know what a great job you guys are doing.  Keep up the good work!!!

June 4, 2008

Thanks for a nice, painless trip!

My girlfriend and I went to DC via DC2NY during the Memorial Day weekend. The ride was smooth, and the drivers and staff were nice and very funny. It made the trip a little special.

We will definitely ride with you next time. Keep up the good service.

June 2, 2008

Dear DC2NY,
Thank you for the best travel experience I have had from NY to DC in a really long time! Everything was super easy, from registering, to checking in, to the super smooth and fast ride itself. (I also enjoyed the unsaid social contract amongst riders for no cell phones or talking, but that's a different story.) Thank you for providing such a great experience, even on a packed bus for 4 hours!
PS. Nice touch on the bottled water.  

May 27, 2008

We had a great time on your bus and will definitely use you service again!  Very clean bus, courteous driver and safe trip!
May 11, 2008

I ride this bus all the time - I think I have had Alvin a couple times now. I feel that good service should always be noted and he is so nice! He is really friendly and funny - it makes the trip much more pleasant! So, thank you, Alvin :) 
Alvin really went above and beyond.
There is also a gentleman on the DC end who is always big smiles and really friendly - brunette .

May 11, 2008

I wish you would being using a 1 pm departure time. But I would rather stick with DC2NY than use another bus service, such as ____ bus, which I tried yesterday, and which was at least a half hour late, with no explanation. I gave up and took an expensive train. I love the free water, WiFi, clean restrooms, and 15 minute stops of DC2NY!! I have recommended the service to at least 50 friends. Thanks. 

May 11, 2008

Had a great trip on Sat. and now our family is going up to NY for Memorial Day week-end. I think this is my new favorite way to get to NYC. 
May 9, 2008


I'm a regular customer. Just wanted to thank you for taking such good care of my mom!

She was coming to visit me in NYC and missed her bus, got stuck in the rain, and called me in tears to say she couldn't come. I encouraged her to wait for the next bus and purchase a new ticket. When the next bus came and she explained what happened, she was allowed on without having to purchase a new ticket.

I'm very glad your staff were so kind to her. Thank you!

Anne Elliott 

May 5, 2008

A few weeks ago, I traveled to New York with another bus company and it was not a very good experience. I decided to try your service on May 2 and I was thrilled! Your staff was so friendly...the drivers, the people checking passengers in. The bus was nice and clean. I also appreciated the bottled water and wireless internet service. I will continue to use your service and highly recommend you to others. Thank You! 

May 5, 2008

First I just want to say that your bus is the best thing that has ever happened between D.C. and NY- I definately prefer it over the train.
May 1, 2008

I wanted to write a quick note to let you know what a WONDERFUL experience I had with your company! I made my first trip on your bus this past Sunday and was truly astonished to find that everything was just as advertised: friendly, professional service, pleasant environment, and bathrooms that were as clean as can be. You are certainly the real deal! I will enthusiastically (and already have while in New York) recommend your services to anyone I come across that travels between the two cities. Thank you for such consistent service and I look forward to traveling with you again.
Satisfied passenger,
Katie Solli  

Apr. 27, 2008

I just traveled by DC2NY from Wash to NY...I wanted to tell you that the ride was comfortable, the bus clean and the driver and other personnel polite and professional...most of all I was impressed because I had reserved my tkt to depart from a different location in DC...I called on Saturday, after office hours, to ask if the location could be changed to Dupont Circle and was surprised to get a return call alleviating my concern and letting me know that me I could...that is very good service...I will definitely travel with your bus company you have any frequent traveler program I could become a memeber of?...and thank you again for a comfortable, safe journey... 
Apr. 28, 2008

Anybody wants a real difference? Just try DC2NY and you'll know what I'm talking about. I don't mean to compare, but when you see Asi Ohana making sure everyone gets all details taken care of, Alvin -yeah, like the chipmonk, making sure he gets through heavy traffic, offering all types of movies, Janice on the way back really supportive and stuff, that's when you know what getting "in touch" with your customers really means.

Hey, THANKS a BUNCH for such a great trip, I'll never get tired of recommending you to my folks,


Apr. 26, 2008

My experience between your company and the other line I took are the difference between coach and first class.I am telling everyone I know about your service. At a luncheon today I think you'll pick up a couple new riders. Keep up the great job and I hope you continue to grow. Thank you, Mary Albrecht
Angel Rios
Apr. 23, 2008

I'd like to thank all the staff of DC2NY bus service for their support to me and my family.
I have reserved several bus tickets in the past several weeks. My father is very ill and requires a little attention on the bus rides from NYC to DC. All the bus drivers and Mr. Asi have bent over backwards to assist us. The drivers check on my father on the bus and always ensure that my family who speaks little English get off at the right stop. The mark of a good company is those extra things that the employees of the company do for their customers. The extra attention provided to the customer so that they are happy. Your company has done that for my family and I. Again may God bless you all and may your company continue to prosper.
From a greatful family and lifetime customer.
Angel Rios 
Apr. 22, 2008

I am a frequent traveler to DC from NYC and I have to tell you that your service is head and shoulders above any other bus service I have experienced. I made a trip the wknd of Apr 18th and my girlfriend and I agreed it was the most pleasant trip to DC we had ever experienced. Our driver Alvin was especially great and went well beyond what we were expecting from him. Kudos on an excellent service and we will be traveling with you the next time our plans call for a trip to DC.
Thanks again-
Robb Bennett  

Apr. 5, 2008

Hey, I just want to say that I think your staff is great! Everyone is friendly from the people I call to reschedule my ticket over the phone to the people that hand out the water and drive the bus. I always get to DC and back to NY the fastest and the most comfortable with you guys and I just wish you had more buses because I'm back and forth every weekend and I notice sometimes if I don't book well in advance I can't travel round trip but as a business woman sometimes I don't know what time I'm leaving till the day of. I can wait to see more new schedules, I tell all my friends to travel with you guys and as I travel back and forth every weekend believe me I've tried literally ALL the buses from DC to NY and by far you guys are the best! I give you guys a 5 star rating! Thanks again. T. Akojie 
Apr. 1, 2008

Hi Thank you for your great service, for me is a plesure to ride with DC2NY. Your bus drivers are number 1. I tell all my friends if you want to have a great ride to DC take DC2NY. Thank you for the great service.  
Apr. 1, 2008

Dear DC2NY, After having taking various Chinatown buses to NYC for the past 3 years, I feel like discovering DC2NY is a revelation. THANK YOU so much for your service! It is everything I was hoping to find in a DC-NY bus company but had never found before. The buses were sparkling; the drivers were courteous, careful, and cheerful; the Dupont Circle and Penn Station meeting points are SO convenient -- truly everything about it is wonderful. I have had so many negative experiences, ranging from bad to disastrous, on other DC-NY bus companies over the past few years, and these buses were only $5 cheaper than DC2NY. Never again do I plan to take any other bus line but this one -- thank you again so much! I also want to personally compliment your driver Alvin, who already impressed me with his politeness, good cheer, and welcoming spirit -- but who especially impressed me (and everyone on our full bus) today (Sunday, 3/30/08) when he navigated us safely out of a dangerous and scary situation, when a crazy driver repeatedly tried to run our bus off the road. He kept us moving, kept calm, kept at a safe speed, and even went off the assigned route to get us away from this danger. Then afterwards, though of course he was at no fault, apologized profusely for the inconvenience and the scary situation. He really gets a huge recommendation from all of us who appreciate him keeping us safe. Thank you again for your welcoming, and warm staff, and for providing just the kind of bus service frequent DC-NY travellers like me had been hoping to find. I am thrilled to have discovered your company. Best wishes.

Mar. 30, 2008

Hello. I go to school in Washington DC and live in NY and I love your service. I just wanted to let you know that I fully enjoy how much you all care about your passengers and their experience;  everything from the movies to the cleanliness of the buses to the demeanor of your staff. I rode once with {another bus company} and I will never ever try it again. There is such a difference between your quality and theirs. My only request is that you look into later bus routes on evening ones or something. That would make traveling home so much easier. Thank you!

Mar. 24, 2008

Thank you thank you thank you thank you for adding an evening bus from DC to NY on Thursdays!!! It has been so miserable to be faced with other bus companies' flaws (e.g., driving through Georgetown rush hour traffic from Rosslyn to Bethesda stop, adding up to 1.5 hours to the trip) when going to NY on a Thursday evening. Whenever I use another bus service, people all talk about how they'd prefer to take DC2NY but that the DC2NY bus was sold out. You're winning the bus war for market share. So, next step, please add more buses!  
Mar. 24, 2008

Thank you for the kind note and the complimentary trip; they are much appreciated. Your company could have come off terribly and disappointed a lot of people on Friday and instead, you made us even more loyal customers! Thanks for being a responsible company with excellent attention to customer service. I will absolutely remain a regular at DC2NY!
Thanks again.
Oct. 14, 2007

I recently took your bus from DC to NY. I have taken the chinatown and other buses many times. My trip with you all was by far the most pleasant one I've had. Everyone was on time and very polite (something I have found to be lacking on other buses). The Dupont location is very convenient as well. I will only take your bus in the future. Thank you.
Sept. 25, 2007

Thank you for responding to my inquiry so promptly. I truly enjoyed my experience on DC2NY and I have recommended your service to all of the people in my workplace. It was truly a pleasant journey and I appreciate your professionalism.  
Aug. 28, 2007

Great service!! Any plans for a NY/Philly route??? We are all over that one. Thanks.
Aug. 22, 2007

I go between DC and NYC pretty frequently. I had been taking the Chinatown bus before picking up the DC2NY card in Caribou Coffee on 14th. I was running late and would have missed my bus in Dupont Circle, but your representative held the bus for me and called my cell phone. I didn't expect that kind of good customer service after my past experience with other companies. You guys are awesome. I've been telling everyone who travels about your website and plan to use your service for the next three weekends and probably every time I travel in the future.

Thanks and good luck.