FAQs

We provide priority seating for disabled or elderly passengers. Passengers require a wheelchair space on the bus will have to give BestBus a notice 48 hours in advanced. This advance notice is for BestBus to make the necessary arrangements to provide requested assistance. 

Service requirements that apply to all over-the-road bus service:

• Cannot refuse to serve a person with a disability;
• Cannot charge higher fares or fees for carrying individuals with disabilities and their equipment than are charged to other persons;
• Must allow service animals to ride with passengers with disabilities; and
• Must provide an accessible bus upon request and with 48 hours advance notice.

No. We know that you love your pets and most are not a behavior problem. Our concern is the health and welfare of your fellow passengers.
We make one exception to this policy on animals:  BestBus`s policy is to only allow service animals who are accompanying guests who have a disability as defined by the American with Disabilities Act.  The service animal must be identified by the appropriate scarf and the passenger must carry the permit. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat unless it has been paid for in advance.